Refund Policy

• WE DO NOT ACCEPT RETURNS, EXCHANGES OR REFUND. PLEASE VERIFY THE CORRECT ITEM SIZE HAS BEEN SELECTED BEFORE COMPLETING THE CHECKOUT PROCESS. OTHERWISE, ALL SALES ARE FINAL. 
• IF FOR WHATEVER REASON THE ITEM ARRIVES DAMAGED, PLEASE CONTACT US AS SOON AS THE ITEM ARRIVES. WE WILL ONLY CONSIDER REPLACING, IF WE ARE CONTACTED WITHIN 3 DAYS OF RECEIVING YOUR PACKAGE AND ITEM IS STILL IN ITS ORIGINAL BRAND NEW PACKAGING. 

HOW TO RETURN A DEFECTIVE ORDER:

1.  IF YOU RECEIVE A DEFECTIVE ITEM, PLEASE CONTACT US AT [SHOPANNETTE69@GMAIL.COM] WITH DETAILS OF THE PRODUCT AND THE DEFECT. IF NOT REPORTED WITHIN 3 DAYS, A REPLACEMENT/REFUND WILL NOT BE ISSUED. YOU CAN SEND THE ITEM YOU CONSIDER DEFECTIVE TO:

635 N ECKHOFF AVE UNIT A,
ORANGE, CA 92868

2. WE WILL CONTACT YOU WITHIN 1-3 BUSINESS DAYS WITH FURTHER INSTRUCTIONS. YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COST FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE.
IF YOU ARE SHIPPING AN ITEM OVER $75, YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE. WE DON’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.

**ANNETTE69SHOP IS NOT RESPONSIBLE FOR UNFORTUNATE EVENTS SUCH AS MISPLACED, LOST OR STOLEN PACKAGES. UNDER ALL CIRCUMSTANCES USPS IS RESPONSIBLE FOR ANY OF ALL MAIL PIECES THAT UNDERGO USPS DELIVERY SERVICES. WE WILL DO OUR BEST TO ASSIST ALL CUSTOMERS IN THE EVENT OF A MISSING PACKAGE.